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Tuesday, 04 January 2022 20:38

Fully Automated AI Collision Repair Estimating ‘Not There Yet’

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Dune Pagaduan of Mitchell International said AI can help collision repair businesses increase consistency in their estimating. Dune Pagaduan of Mitchell International said AI can help collision repair businesses increase consistency in their estimating.

Index

...produce 40% of initial estimates “without any further line items” needing to be added. An equal percentage require review of one or two line items---with the estimate annotated as to what an appraiser needs to review---while the balance will require being handled “old school: have it towed, take the car apart and go classic blueprinting.”

 

Moving beyond that 40% of initial estimates “without any further line items” needing to be added will require greater access to vehicle-specific OEM build sheet data, he said.

 

jimmy spears web

Jimmy Spears of Tractable said his company’s AI estimating system has become adept at quickly determining from photos if a vehicle is a total loss.

 

“If we get that, we’re going to have a greater understanding of that vehicle, the DNA of that car,” Spears said. “And then we’re going to have a much better understanding of what this car really needs, its repair process. We have got to solve the problem of build sheet data, and we’re in the right room for that.”

 

In the interim, he said, AI estimating offers benefits to more than just insurers. Tractable has a test going with LKQ Corp., he said, using the technology in a bit of a reverse way: helping determine which parts are not damaged on salvage vehicles.

 

It could also help collision repairers with the customer sales process, Spears said. Currently, estimators point a potential customer to a waiting area while preparing an estimate.

 

“Instead, they’re going to be able to quickly take some images of the car, and then while the images are being processed, they can take the customer around the shop and show the investment that you have” in equipment, training and certifications, Spears suggested. “When they get back to the desk, here’s the estimate.”

 

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