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John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).


He can be contacted at john@crashnetwork.com 

Wednesday, 11 March 2020 17:50

Speakers Offer Tips for Better Estimating, Documentation and Negotiation

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John Shoemaker said because of a lack of detail, too often shop estimates “create more questions than answers.” John Shoemaker said because of a lack of detail, too often shop estimates “create more questions than answers.”

Index

“We’ll say, ‘Let’s go take it for a drive. How do you think it’s supposed to work versus our research into how we think it’s supposed to work.’”
 
He said that whether the systems are operating as expected can sometimes be subjective: Someone may expect the vehicle to stay perfectly centered in the lane, while another driver won’t, or some drivers may want to be warned just ahead of a vehicle entering their blind spot.
 
“At times, we’ve gone back to the dealership and had the dealership explain to the customer exactly how it’s supposed to work,” Guthrie said. “People forget from day to day, especially if it's a newer car they’ve only had a short time before it was in our shop to get fixed.”

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