John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).

He can be contacted at john@crashnetwork.com 

Monday, 27 June 2016 12:16

Retro News: July 1996, 2001, 2006, 2011

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5 years ago in the collision repair industry (July 2011)

Allstate has notified its direct repair shops in recent weeks that participation in the program now requires three specific mandates designed to improve cycle time and give Allstate customers “priority service.” “Good Hands” shops now must upload an estimate to Allstate within 24 hours of receipt of the vehicle, provide the customer with a guaranteed delivery date and assume all costs after that date if not met, and extend hours of operation to meet customers’ reasonable requests for drop-off or pick-up of vehicles.

"Compliance with these items remains a core requirement for your participation in Allstate's direct repair program,” Tracy Tramm, Allstate claim service manager, said in a video to Allstate DRP shops.

Last week, Allstate Corporation also announced that Joseph Lacher, president of the company’s residential and auto insurance business, was leaving the company effective immediately; no reason was given for his departure, just two years after he joined Allstate. The company has seen its auto insurance market share erode in 2009 and 2010 as GEICO and Progressive have gained ground on Allstate.


– As reported in CRASH Network (www.CrashNetwork.com), July 25, 2011. Allstate’s market share has continued to decline, with Geico passing Allstate in 2013 to become the second-largest auto insurer in the country. Progressive has gained ground on Allstate but still trails slightly in terms of market share. A month after Lacher left Allstate, the Wall Street Journal reported that his departure may have been prompted by a decline in the insurer’s stock value, but also that he reportedly used less-than-flattering expletives in describing Allstate CEO Tom Wilson while having drinks with some top Allstate agents after a meeting in the weeks before his departure. Lacher last fall became CEO of Kemper Corp.

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