John Yoswick

John YoswickJohn Yoswick is a freelance automotive writer based in Portland, Oregon, who has been writing about the collision industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit www.CrashNetwork.com).

He can be contacted at john@crashnetwork.com 

Monday, 21 March 2016 16:52

Retro News: April 1996, 2001, 2006, 2011

Written by


Mike Anderson in 1966, Incomplete Estimates, Feather Prime & Block, PartsTrader

20 years ago in the collision repair industry (April 1996)
We are our own worst enemy. Every day I try to collect for color sand and buff or other procedures, only to be told that no one else charge for them. You may say I am a fool when I tell you that I believe insurers when they say this, but you are a bigger fool if you do not believe them. This industry is made up of cowards, people who talk the talk but don’t walk the walk. Wise up. Insurance companies are only going to pay for what they are asked for or what the industry demands.
State farm is not necessarily our industry’s worst enemy. Take payment of claims, for example. Does State Farm stretch your receivables out over 30 days? I’m not saying State Farm pays better than all other companies, but let’s give credit where credit is due.

If you want to get angry with someone, get angry with the guy down the street who doesn’t charge for the items you do and should charge for. The guy who tapes up door handles, doesn’t know the P-pages, doesn’t know his cost of doing business, doesn’t charge for colorsand and buff.

We need to clean up our act and look inward for solutions to our problems, not outward where place blame on a third-party.

– From an April editorial in Hammer & Dolly by Mike Anderson, at that time the second-generation owner of a body shop in Virginia and the president of the Washington Metropolitan Auto Body Association. Anderson sold his collision repair business in 2010 and founded Collision Advice, a training and consulting firm. Among his projects: Quarterly “Who Pays for What?” surveys asking shops about how frequently they bill for and are paid for not-included labor operations.

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