Monday, 21 April 2014 21:25

CCC Updates: Carwise Shop Finder Solution, Contact Center Solution, TRUE Parts Network Suppliers, and Crash Course 2014 Report

Read about the latest news and announcements from CCC Information Services.

Carwise Shop Finder Solution

CCC launched the Carwise Shop Finder solution, a free benefit to users of CCC ONE, on March 19, 2014. Carwise is a consumer-facing website that enables CCC ONE users to share repair status details with their customers. The new Shop Finder functionality allows shops to create a profile and share customer reviews, giving shoppers the information they need to find and select a collision repair partner. The Shop Finder functionality is integrated within CCC ONE so shops can manage and maintain their profiles from within their familiar application.  

“We see the Carwise Shop Finder solution as a great tool to showcase our shop and our offerings, and to provide us with another channel to connect with more potential customers,” said Karen Hansen, secretary treasurer of Hansen’s Auto Body & Paint.

Configuring a compelling shop profile only takes a few minutes. Shops can upload pictures of the repair facility, highlight services that might set them apart, share the shop history, and indicate the type of payment accepted. Shops that use CCC ONE Update Plus Status or UpdatePlus CSI can share customer reviews directly within their Carwise profile. Validated reviews and comments are presented in an unbiased manner ensuring others see what actual customers are saying about the shop. 

“CCC is focused on helping our customers be successful, and the Carwise Shop Finder solution will give shops a new channel to market their services to active shoppers,” said Joseph Allen, CCC general manager.

Contact Center Solution

On April 15, 2014, CCC announced CCC ONE Contact Center solution, creating a single, central location for designated staff or call centers to view incoming assignments, contact customers, schedule jobs, and dispatch work quickly and easily.

“Visibility across our locations has been a challenge for us, but we don’t have the need or the resources for a call center,” said Lance Bartczak, general manager of Kniesel’s Collision Centers. “The seamless integration between the CCC ONE platform and Contact Center allows for a simplified user experience that results in instant callbacks, an increased positive customer experience, reduced cycle times, happier insurance partners, and increased profitability. To say it’s a win-win is an understatement.”

“CCC ONE Contact Center was developed to serve MSOs looking to gain more control of their incoming opportunities. Integration, central visibility, and the ability to quickly and easily balance work were the key criteria shops said they needed, and that’s exactly what we’re delivering in CCC ONE Contact Center,” said Joseph Allen, CCC general manager.

TRUE Parts Network Suppliers

On April 17, 2014, CCC announced that four additional parts suppliers joined the CCC TRUE Parts Network: Brandywine Economy Parts, Carro Pacific Inc., ECO Automotive Distributors, and PAM's Auto Parts, Inc.

Once fully implemented, the new suppliers will be able to display their inventories, provide real-time quote price quotes, and sell their available parts through the CCC ONE platform, making it quick and easy for CCC repair shop customers to buy parts and receive electronic invoices.

"We're thrilled all of these great suppliers have signed on to join the CCC TRUE Parts Network and bring their parts inventories directly to collision repairers who look to purchase parts every day," said David Boden, CCC vice president. "Since launching the CCC TRUE Parts Network, we've seen early adopters of the solution significantly reduce return rates on orders, which is a great benefit to our participating suppliers and the collision repairers that rely on them for parts."

Participation in the CCC TRUE Parts Network is open to all parts suppliers.

Integrated parts quoting, procurement, and invoicing are available now, free of charge, to CCC ONE Repair Workflow customers. No setup is required.

Crash Course 2014 Report

The CCC Crash Course 2014 report now includes an infographic and a live webinar series. Crash Course, an in-depth report that focuses on the factors driving auto collision repair and total loss costs, is compiled using research and information from a wide range of sources and an aggregated set of data from the CCC data warehouse, which includes approximately 140 million claims worth of information.

“The auto physical damage industry continues to move quickly as weather patterns, regulatory factors, advancements in technology, and consumer preferences for products and services evolve and converge,” said Susanna Gotsch, lead analyst for CCC. “This year’s report looks at these factors individually and together to help provide perspective on the overarching impact they are, and will continue to have, on our industry. We’re excited to extend the information reported on in Crash Course to other formats, which we hope will provide a more comprehensive view of the broader marketplace for collision repairers, insurance carriers, parts suppliers, and other industry participants.”

Download a copy of the Crash Course 2014 report and infographic or register for a webinar.