Thursday, 25 April 2013 19:07

I-CAR Responds to Associations’ Questions on Repair Standards, Clarifies Stance on OEM Procedures Gaps

I-CAR responded to questions posed by repairer associations regarding the training organization’s position on repair standards, as they relate to OEM repair procedures, and I-CAR’s ultimate decision not to take an active role in the identification of gaps in OEM repair procedures and forming a council to foster closing those gaps, something the association’s had requested of I-CAR in 2011.

In an April 12 letter to I-CAR, the three repairer organizations had questioned I-CAR’s reasons for not accepting this expanded role in the development of repair standards, and questioned statements made by I-CAR that “seem to suggest a belief within I-CAR that not all industry segments support using OEM repair procedures as a standard of repair.”

I-CAR responded in the form of a letter addressed to representatives of the Alliance of Automotive Service Providers (AASP), the Society of Collision Repair Specialists (SCRS), and the Assured Performance Network.

In the latest official response, I-CAR reiterated its position that it “firmly believes that OEM collision repair procedures are the industry standard for complete and safe repairs” while acknowledging that, “Unfortunately, not all OEMs offer collision repair procedures in the U.S. market, nor do all OEMs offer consistent levels of collision repair information,” and that “I-CAR is committed to helping the industry close these gaps by working closely with the industry and the OEMs to research, develop, and deliver collision repair procedures where none exist.” I-CAR also acknowledged that work in these areas must be performed “from a perspective of neutrality with an uncompromising priority on complete and safe repairs for the consumer.”

In an email, I-CAR stressed that its focus is on “complete and safe repairs for the ultimate benefit of the consumer,” and said, “We believe the position and intentions stated in this letter, which complement those conveyed speak directly to this.”


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