Now, repair facilities can upload this same repair status information quickly and conveniently via their iPhones—whether they’re away from the office or working on the shop floor. At the same time, vehicle owners can choose to receive AutoWatch vehicle status updates on the web, via email or text message, and can even share updates with friends via Facebook.

“With both Android and iPhone apps now available for AutoWatch, we’re covering every corner of the smart phone market in order to give shops all the options they need to connect more effectively with vehicle owners,” said Gordon Henderson, Vice President, Collision Repair Services, Audatex North America. “Better communication not only leads to an improved claim experience, but also translates into more referral business as well as stronger DRP relationships.”

Hundreds of AutoWatch users are now taking advantage of the mobile apps to issue instant repair updates from their smart phones, according to Henderson.

“I really like the ease and convenience of the AutoWatch iPhone App,” said Greg James, Manager of Rick Warner Body Shop in Salt Lake City, UT. “Having AutoWatch in my pocket on my phone has certainly helped me keep my customers better informed of their repair status.”

Henderson added, “The mobile apps are taking off as AutoWatch has been proven to reduce incoming customer phone calls, compress cycle times and, ultimately, increase customer satisfaction.”