Wednesday, 01 June 2022 13:55

CIECAST Looks at Unintended Consequences of Data Sharing in Collision Repair

Written by Abby Andrews


...information sharing policies, and training.


“Larger companies usually have this, but it doesn’t scale down well,” Barry said. “It’s something every business needs to be aware of.”


When CIECA realized EMS data was being shared broadly, Barry said, it started focusing on data segmentation---sharing only the data necessary for a particular job---which gave rise to the newer BMS standards and is figuring into developing CAPIS standards.


“If we don’t need to share a customer’s personally identifiable information, then we shouldn’t,” Barry said. “For example, a parts provider doesn’t need a customer’s home address.”


Tagliapietra said the industry as a whole is addressing the problem, but there’s a lot of work to be done.


“When you’re standing on the basement floor, there’s nowhere to go but up,” he said. “That’s where the collision repair industry is in protecting personal identification information.”


Tagliapietra said a solution needs to be offered to shops that addresses data segmentation and deletes customers’ personal information before sharing data with “practically everybody,” controlling what is shared based on what the partner---be it a parts provider, salvage yard, rental car company, etc.---actually needs.


He said he believes a solution to control data flow will be available to collision repairers by the end of 2022.


“Like any other problem the industry has faced, I’m confident, Paul’s confident, it will be dealt with,” Tagliapietra said.


“We need to move away from EMS, to a more sophisticated standard, that’s easier to manage so we don’t give away data simply to anyone who wants to take it,” he said.


Tagliapietra said currently, shops don’t have a way of finding out which data pumps are running in their systems, but that technology is coming.


“Shops should be able to identify data pumps running on their system, validate them and determine which data should be shared,” he said. “Auditing software will be available before the end of the year to detect and advise a shop on how many [pumps are running] and who’s operating them.”


Barry said there is no silver bullet that will eliminate the problem; it will require collision repairers choosing to work only with partners that will protect personal information.


“It will take shops demanding it,” Barry said. “Millions of transactions are done every year through EMS. Shops will have to say, ‘I won’t do business with you unless you’re doing it through BMS.’”


Barry said CIECA’s developing CAPIS Standards will use more current technology, but he thinks it’s going to take a while.


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