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Tuesday, 24 May 2022 10:27

Rivian's Delivery Delays Frustrating Some Early Adopters: Report

Written by Dan Mihalascu, InsideEVs

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Rivian's recent decision to prioritize the production of models featuring specific interior and exterior colors and wheels has led to the unusual situation that some early reservation holders are getting their vehicles delivered later than customers who placed pre-orders years after them.

This has left many customers unhappy, Reuters reported, such as Jeff Wells, an accountant from Southern California who placed a reservation for a Rivian R1T in early 2019. Despite being one of the first in line for a truck, Wells has become increasingly frustrated to see people who placed their order years after him take delivery of their trucks while he keeps waiting.

 

"It's just annoying and it feels like there's no order to how they're doing things," Wells said.

 

The man is one of dozens of reservation holders to complain in online forums and groups recently about unreliable delivery timelines and delays. The complaints started to add up in April after Rivian said it was prioritizing the production of vehicles with Black Mountain and Forest Edge interiors over the Ocean Coast interior. 

 

At the time, Rivian said "building in few build combinations reduces complexity with our suppliers and in the plant and allows us to build a greater number of vehicles." However, that also meant many early reservation holders determined to stick with their original color preferences saw their orders delayed. 

 

In a statement to Reuters, Rivian said delivery dates are not just based on the timing of a pre-order, adding it was exploring new ways for customers to get their electric trucks more quickly.

 

Rivian's supporters have largely remained loyal despite...


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