Friday, 08 October 2021 16:15

J.D. Power: New Car Tech Goes Unused, People Don't Intend to Use It


...camera rear-view mirror technology.


Lexus IS receives the premium model emerging automation award, for reverse automatic emergency braking technology. Hyundai Elantra is the mass market model receiving the emerging automation award, for front cross traffic warning technology.


Lexus IS receives the award for infotainment and connectivity in the premium segment, for virtual assistant connectivity to vehicle technology. Kia K5 receives the infotainment and connectivity award in the mass market segment, also for virtual assistant connectivity to vehicle technology.


The 2021 U.S. Tech Experience Index (TXI) Study is based on responses from 110,827 owners of new 2021 model-year vehicles who were surveyed after 90 days of ownership. The study was fielded from February through July.


The TXI Study complements the J.D. Power Initial Quality Study (IQS) and the J.D. Power Automotive Performance, Execution and Layout (APEAL) Study by measuring how effectively each automotive brand brings new technologies to market. The TXI Study combines the level of adoption of new technologies for each brand with the excellence in execution. The execution measurement examines how much owners like the technologies and how many problems they experience while using them.


For more information about the U.S. Tech Experience Index (TXI) Study, click here.


We thank Inside EVs for reprint permission.


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