Thursday, 07 October 2021 17:52

Robust Technology Platform Drives Today’s Successful Collision Repair Centers for CARSTAR Owner


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In today’s world of “no-touch” customer service, remote learning, virtual estimating and centralized performance tracking, there is one consistent requirement---a robust technology platform.

Without that strong foundation, it is challenging to meet the evolving demands of today’s---and tomorrow’s---collision repair industry.
While many independent collision repair facilities are grappling with how to upgrade their computers to handle today’s data needs, implement the bandwidth needed to deliver remote services, keep their team members up-to-date on training and provide the performance tracking required by many insurance carriers and OEMs, CARSTAR multi-store owner Jason Wong has developed the ideal platform combining resources from CARSTAR, vendor partners and their own network solutions.
“The partnership with CARSTAR has been the key to our business’ success,” said Wong, owner of CARSTAR Auto World Collision in San Francisco, and a second location coming soon in San Jose, CA. “Being part of the CARSTAR network has given us the technology platform, operational guidance and business support we needed to grow in a very competitive Northern California marketplace.”
CARSTAR, North America’s premier network of independently-owned collision repair facilities, has created a unique solution for its more than 700 locations. Powered by Driven Brands and the resources behind more than 4,000 automotive service locations across North America, CARSTAR provides collision repair facility owners the innovative technology network needed to succeed.


From consulting support via CARSTAR’s operations team to proprietary data management tools to virtual customer service applications, CARSTAR keeps its franchise partners at the technological forefront of the industry.
“Technology is the foundation of our ability to repair vehicles, track performance and serve customers,” said Wong. “The CARSTAR dashboard is an incredible platform that integrates all of our systems and data in one place. We rely on it all day, every day to evaluate where we stand with each repair and each Direct Repair Program. It works with our CCC system, so it’s efficient and effective.”
Wong noted, in a business where time is money, being able to closely track hours spent on each task, reimbursement rates and profitability is critical to...

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