Friday, 24 September 2021 15:38

SCRS Quick Tip: 3 Ways to Positively Impact Your Customer Satisfaction Index (CSI)


Share This:


Mike Anderson of Collision Advice and Danny Gredinberg of DEG, in partnership with the Society of Collision Repair Specialists (SCRS), present Quick Tips for those in the collision repair industry.

As a collision repairer its’s critical to deliver and exceptional customer experience, especially as customers and networks our businesses participate in begin to incorporate Google reviews into online shop locators. We want to make sure we are setting ourselves up for great CSI or online Google reviews.


In this video, Anderson walks through three tips to help your business get an awesome and "over-the-top" CSI survey result.


Learn how and why to focus on keeping the consumer informed, following through with online deliveries and fixing it right the first time. Try it, and see if your surveys explode with positivity.


Subscribe to the SCRSCollision YouTube channel to be notified as new videos are released, and share them with everyone you know.


For more information about SCRS, or to join as a member, visit www.scrs.com.


Source: SCRS