Monday, 20 September 2021 17:35

Farmers Insurance Plans First Use of Mobile Robot for Catastrophe Claims & Property Inspections


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Farmers Insurance® on Sept. 20 announced plans to use a digitally controlled mobile robot to assist with in-field catastrophe claims handling and non-catastrophe property inspections, helping to improve the safety and efficiency of both while becoming one of the first national P&C insurers to deploy a robotic quadruped.

Created by Boston Dynamics and customized for Farmers, "Spot" will join claims personnel beginning as early as this fall to help assess damage from catastrophes such as hurricanes, tornadoes, earthquakes and wildfires. The robot's agility, advanced mobility and perception to navigate various rough terrain will allow it to access spaces and environments inaccessible for claims employees.


Spot will be equipped with a variety of sensors and cameras, including a 360-degree camera and site documentation software to help reduce the time required to capture data and augment the in-field claims review process.


Spot may also help claims adjusters collect critical data and assist with claims handling optimization to serve impacted customers more efficiently. Additionally, the robot may be used to handle non-catastrophic events such as structure fires, collapsed structures, water loss or other potentially hazardous environments in the future.


"Farmers focus on enhancing human-powered technology has led the organization to this very exciting milestone where we're able to utilize new and emerging technology like a robot to further strengthen our commitment to our customers, all while helping to keep our employees safe," said Samantha Santiago, head of claims strategy and automation at Farmers. "Adding such a dynamic robot to our stock of evolving tech---such as drones and satellite imagery---will help us build on our legacy and deepen our commitment to customers."


Farmers efforts in the area of technology are driven by its long history of innovating for the customer and its employees. In recent years, the organization introduced a robust aerial imagery program leveraging drones, manned aircraft and...

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