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Monday, 26 July 2021 15:23

‘Who Pays for What?’ Survey: Some Shops Not Measuring Steering Columns as Called for by OEMs

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Mike Anderson of Collision Advice gets concerned when he sees “Who Pays for What?” survey findings that suggest half of shops may not be following OEM safety inspection procedures.

“Many automakers, including General Motors, Nissan and Subaru, have very specific vehicle safety inspections required as part of collision repair,” Anderson said. “Those inspections may include the removal and measurement of the steering column. We asked shops about this procedure for the first time in our surveys this year, and 50% said that was something they’ve never billed for when it was required. I’m worried that may mean they’re not performing the necessary safety inspections.”

 

Anderson, who conducts the quarterly “Who Pays” surveys in conjunction with CRASH Network, said he was glad to see that among those billing for the labor to measure a steering column when it is necessary and performed, 41% said they are being paid “always” or “most of the time” by the eight largest national insurers. Another 28% said they are at least getting paid for it “some of the time.”

 

“I’d like to see those numbers improve, but I’m also hoping the surveys raise shops’ awareness of the safety inspections they need to be doing,” Anderson said.

 

The latest quarterly “Who Pays for What?” survey, slated to end July 30, focuses on “not-included” frame and mechanical labor operations.

 

Shops can take the survey here.

 

Anderson said the survey, which will take about 15-20 minutes, can be completed by...


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