Monday, 21 June 2021 22:38

The Tesla Autopilot Excuse: How EV Ignorance Created the Perfect Storm for a Misinformation Nightmare

Written by Simon Alvarez, Teslarati
A Tesla Model 3 that burned after a crash in April in Texas. A Tesla Model 3 that burned after a crash in April in Texas. NTSB


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It was only a few hours after the accident and a bold statement was already making its rounds in the mainstream media.

Another Tesla has crashed, and this time, it took the lives of two individuals from Texas. Facing inquiries from journalists eager for some clarity as to what happened in the tragic incident, Harris County Pct. 4 Constable Mark Herman shared a surprisingly confident and bold statement: there was no one in the ill-fated Model S’ driver seat when it crashed. 


“They are 100% certain that no one was in the driver seat driving that vehicle at the time of impact. They are positive," Herman said. "And again, the height from the back seat to the front seat, that would be almost impossible, but again our investigators are trained. They handle collisions.


"Several of our folks are reconstructionists, but they feel very confident just with the positioning of the bodies after the impact that there was no one driving that vehicle,” Herman added, also noting the electric car’s fire was out of control for four hours. 


This statement, as well as the headlines that followed it, have since been proven false. And today, they stand as a remarkable case study on how misinformation spreads, and how the truth---even if it eventually emerges from legitimate sources---becomes largely ignored.


This is the story of a Model S crash, rushed statements and how general ignorance of electric vehicles could result in a massive misinformation nightmare. 


But to get a complete view of this story, one has to go back to that fateful night on April 17, when two men, a 59-year-old Tesla owner and his 69-year-old passenger, crashed after traveling just about 550 feet, before departing the road on a curve, driving over a curb, hitting a drainage culvert and a raised manhole, and smashing into a tree. The vehicle was ablaze following its crash.


The Accident


As it is with other Tesla crashes, the Model S crash in Texas immediately caught the attention of national media. It did not take long before even foreign outlets were running with the story.


It was during this initial wave of media attention that Herman noted...

...investigators were 100% sure that there was no one driving the car when it crashed. This statement was gold to numerous media outlets, with some, like the New York Post, posting a tweet noting the Tesla was on Autopilot.


It’s pertinent to note Herman never mentioned Autopilot, though his statement declaring that there was no one in the driver’s seat seemed like a strong enough link to the driver-assist suite. 


Soon, even organizations such as Consumer Reports joined the fray, graciously demonstrating Autopilot could indeed be “fooled” into operating without a human in the driver’s seat. Consumer Reports' walkthrough was thorough, showing audiences exactly what needs to be done to defeat Autopilot’s safety measures.


This stunt caught the eye of both national and international media as well, and by this time, the narrative was set: Teslas can drive themselves without a driver, and Autopilot could kill. It’s a chilling thought, but it seemed to be casually supported by Ford CEO Jim Farley, who shared Consumer Reports' Autopilot defeat device walkthrough on his personal Twitter page. 


This does not mean to say the narrative surrounding the fatal Model S crash in Texas was ironclad, however. Just days after the initial crash, Palmer Buck, fire chief for The Woodlands Township Fire Department, told the Houston Chronicle that contrary to some reports in the media, the Model S was not ablaze for four hours. The fire chief also stated firefighters did not call Tesla for help, and he was unaware of any hotlines for tips on how to control a battery fire. 


The First Cracks---And a Persistent Misunderstanding


Even Herman seemed less sure about his information later, noting in a statement to Reuters his investigators were “almost 99.9% sure” there was no one in the driver’s seat of the car. This was despite Herman noting they had executed a search warrant on Tesla to secure data about the tragic incident.


Meanwhile, CEO Elon Musk went on Twitter to state data logs so far showed that the vehicle was not on Autopilot when it crashed. 


Tesla’s online community took it upon themselves to...

...make sense of the situation, which seemed to have red flags all over the place. Herman's statements seemed premature at best, and reports about the vehicle’s fire had been proven false by the fire chief. Couple this with Musk noting Autopilot was not involved, and it was no surprise the crash became a topic for analysis and conversations among Tesla supporters.


These efforts, however, were largely dismissed if not mocked, with media outlets such as VICE stating the behavior of the Tesla sleuths was akin to those who believe in conspiracy theories.


“Rather than waiting for the two different federal authorities investigating the crash to publish their findings, some Tesla owners are engaging in the classic behavior of conspiracy theorists and amateur internet sleuths in an apparent attempt to cast doubt on even the most basic facts surrounding the crash,” the publication noted. 


More cracks about the initial “Autopilot crash” narrative emerged during the company’s Q1 2021 earnings call. Lars Moravy, Tesla’s vice president of vehicle engineering, said the company had conducted tests with investigators, and they have determined Autosteer could not be engaged in the area.


He also said judging by the distance of the vehicle from the owner’s home to the crash site, the Model S would have only accelerated to 30 mph before covering the entire 550-foot distance using Adaptive Cruise Control. This is undoubtedly a clarification about the incident, but like many things in this story, this was also misunderstood. 


Not long after Tesla’s Q1 2021 earnings call, CBS published “At Least One Tesla Autopilot Feature Was Active During Texas Crash That Killed 2.” It’s definitely a catchy headline and one sure to draw a decent amount of eyes. There was only one problem: the whole premise of the article was false.


To add salt to the wound, Texas Rep. Kevin Brady shared the CBS piece on Twitter, noting “Despite early claims by (Tesla and Elon Musk), Autopilot WAS engaged in (the) tragic crash in The Woodlands. We need answers.” 


A Grassroots Movement


In a world where misinformation is prevalent from media outlets that may or may not be incentivized to publish reports that are not completely accurate, citizen journalism has the potential to become...

...the voice of reason. And in regards to the Tesla Texas crash, this was certainly the case.


After conversations with sources, some of whom have opted to remain anonymous, Teslarati could surmise it was the efforts of regular people, from electric vehicle advocates and space enthusiasts who were inspired by Musk’s SpaceX, who may have ultimately helped get the right information about the incident to the right place. 


Days after the incident, and a few weeks before the release of the National Transportation Safety Board (NTSB) preliminary report, @GoGundam1, a Texas-based SpaceX advocate, felt alarm bells after Herman declared confidently he was 100% sure there was no one in the driver’s seat of the Model S.


Having been familiar with Musk’s companies, the SpaceX enthusiast was also knowledgeable about Tesla and its products, which made Herman’s statements seem disingenuous at best. Annoyed by the noticeably false narrative that was being formed, the space advocate sent out some feelers to test out the waters. 


The story that emerged was quite remarkable. Information gathered by citizen informants suggested by April 22, Herman’s office was already in possession of video evidence in direct contradiction to the narrative initially presented to the media. It was a disturbing thought, but informants also suggested the office of the constable had intentions to sit on the information for as long as possible.


Granted, these events may seem like they came from the plot of a semi-decent movie, but considering the relative silence from Herman following his statements of a search warrant being submitted to Tesla, it does seem like the motivations for a follow-up report clarifying the incident were not really there. 


Pertinent information about the Tesla Texas crash, no matter how valuable, would be next to useless if it did not catch the attention of the right entities. And thus, with the information gathered, the SpaceX enthusiast decided to reach out to members of the Tesla community for help.


It was a challenging task, but eventually, @LordPente, a longtime Tesla advocate, decided to lend a hand. After numerous messages to other members of the Tesla community, the longtime EV advocate appeared to...

...hit a breakthrough by seemingly reaching someone at Tesla.


The SpaceX enthusiast failed to get in touch with Tesla but was able to send a report to the NTSB, tipping off the agency about the additional video evidence in Herman's office. 


During Teslarati’s conversation with the informant and the Tesla advocate, both noted they were not really sure if their information reached the right entities. However, something happened not long after which suggested that it did. 


The Lie Unravels


On May 10, the NTSB published its preliminary report about the Tesla Model S’ fatal Texas crash. As per the NTSB’s report, “footage from the owner’s home security camera shows the owner entering the car’s driver’s seat and the passenger entering the front passenger seat.”


Apart from this, the NTSB also noted tests of a similar vehicle at the crash location showed Autopilot could not be engaged in the area, just as Tesla and the electric vehicle community suggested amidst the initial wave of “Autopilot crash” reports. The investigation is ongoing, of course, but based on what the NTSB has published so far, it appears Autopilot has been absolved in the incident. 


The findings presented in the NTSB’s report all but confirmed what Musk and Tesla supporters were arguing online. It may be disappointing to media outlets like VICE, but as it turned out, the conspiracy theorist-like behavior exhibited by some Tesla sleuths online turned out to be justified.


There really was misinformation being floated around, and if it wasn’t for the efforts of a few individuals, pertinent information about the incident might not have been submitted to Tesla or the NTSB on time. 


Herman has remained silent for now. Teslarati has attempted to reach out to his office through email but was unsuccessful. Herman, at least for now, seems...

...yet to issue a correction or retraction of his initial and now-debunked statements about the incident. Individuals such as Brady have not admitted to making a mistake either. 


How Misinformation Becomes Truth


Tesla, being a rather unorthodox company led by an equally unorthodox man, tends to fall victim to misinformation, lots and lots of it. The story of the Texas crash is a great example, but it is one drop in a whole bucket full of inaccurate reports about the company.


Musk has seemingly thrown the towel with mainstream media coverage, reportedly abolishing Tesla’s PR department last year. This, of course, has opened the doors to even more misinformation---and to a point, even disinformation---which, in turn, becomes the general public’s truth.
For professional insights on how misinformation becomes accepted, Teslarati reached out to Stephen Benning, a professor of psychology at the University of Las Vegas.


Benning explained humans tend to have an anchoring bias, in which the first information used to make a judgment influences it. While anchoring bias is typically considered in numerical judgments, like estimates on how much something is worth, it could also play out when people hear the first reports of what happened.


This is most notable if the event were memorable, like a fatal Tesla crash. The initial information would likely stick on people’s minds and create an initial framework that sets their beliefs about an event. 


“Because initial reports set people’s prior beliefs, additional information has to weigh against established beliefs. People might have additional biases at play, like the confirmation bias that filters out information that isn’t consistent with a previous set of beliefs," Benning wrote. "It’s as if people...

...put up filters to help themselves maintain the consistency of their beliefs at the expense of their potential correspondence with reality.


"The initial crash reports were also likely more vivid than the drier details of the subsequent investigation, so the availability heuristic might make those initial reports more vivid and accessible in people’s memories when they think about the crash---even if they’ve followed the subsequent reports,” he wrote. 


Emma Frances Bloomfield, Ph.D., an assistant professor of communication studies at the University of Nevada, Las Vegas, with an expertise in strategies for combatting misinformation, explained to Teslarati ultimately, misinformation and disinformation travel very quickly because they tend to be compelling and engaging, all while confirming an audience’s biases.


This made the Texas crash a perfect storm of sorts, as it had a compelling event that catered to biases against Tesla and its Autopilot system.


Unfortunately, Bloomfield also highlighted that once misinformation sets in, it takes a ton of effort to overturn. 


“To address misinformation, people can create more complete stories that replace the incorrect one, provide trustworthy authority figures to deliver the message, and not repeat the false information when making the correction," Bloomfield wrote. "You can also emphasize the importance of accurate information to make the best decisions moving forward and highlight how those changes might benefit the audience/consumer.


"We also say, ‘correct early and correct often’ to try and get ahead of the temporal advantage misinformation has and to counter the repetition of the false information,” she wrote.
A Battle Tesla Doesn't Need to Lose


As highlighted by Benning and Bloomfield, misinformation is hard to battle once it’s settled in. And for a lie to settle in, it...

...has to be repeated. 


The Texas crash demonstrated this. It didn’t start with a lie, but it started with a premature, careless statement that could be easily twisted into one.


Herman's certainty there was no one in the driver’s seat was premature at best, and reports about the incident being an Autopilot crash were also premature then, or a lie at worst. Reports about an uncontrollable blaze burning for four hours were false as well.


Yet the narrative was so hammered down and unchallenged that even when the NTSB preliminary report came out, the needle barely moved. 


Musk’s reservations about maintaining a relationship with the media are understandable. Years of inaccurate reports tend to do that to a person.


However, Tesla could also adopt a much more assertive anti-misinformation strategy. Tesla China has been doing this as of late, to great results.


Tesla China was embroiled in a PR storm involving alleged reports of “brake failure” incidents surrounding the company’s vehicles. But after an assertive legal campaign from Tesla China, media outlets have issued apologies for misreporting on the company and social media personalities have admitted to making up alleged incidents that painted the company’s vehicles in a negative light.


Granted, such strategies may not be as effective in the U.S., but something has to be done. What this something is remains up for question. 


We thank Teslarati for reprint permission.  


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