Thursday, 10 June 2021 12:16

Growth of I-CAR’s Repairability Technical Support Skyrockets Amid Era of Vehicle Repair Complexity


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In just seven years, I-CAR’s Repairability Technical Support (RTS) Portal has grown to become an industry mainstay, with accelerated usage of the online resource.

“The importance of finding, documenting and following OEM repair information has never been more critical as all vehicles are undergoing constant changes,” said Jeff Peevy, I-CAR vice president of technical products, programs & services. “If you did it that way 30 years ago, you’re doing it wrong on today's vehicles.”


Launched in 2014, today RTS receives more than 5 million page views a year---a whopping 11.5 million total visits since its debut.


“Beyond OEM sites, RTS is the industry’s only online resource that can help fill technical information knowledge gaps with timely, documentable information technicians can count on,” said Peevy. “You can’t perform a complete, safe and quality repair if you can’t find a repair procedure, or need clarification about something that may not make sense to you in the procedure.”


RTS goes beyond just information provided by OEMs that I-CAR helps distribute across the industry; the RTS Portal also offers the following databases and reference materials, all with search functions that make it easy to locate needed information, including:


  • Vehicle specific information
  • OEM calibration requirements
  • OEM partial replacement
  • OEM restraints
  • Hybrid and electric vehicle disablement
  • OEM glass replacement
  • I-CAR best practices (industry vetted)
  • I-CAR 360 videos (vehicle specific overviews)
  • Ask I-CAR (real-time online and telephone tech support for specific repair challenges)
  • Collision Repair News (published weekly)


As part of I-CAR’s (COVID) Industry Relief Program, I-CAR opened the subscription-based portal to all, and continues to provide complimentary access through June 30 here.


“When we opened access during the early days of COVID to help the industry, hits to some areas increased 1,800%, and usage has...

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