Tuesday, 08 June 2021 15:38

Mitchell's Q2 Industry Trends Report Examines Shifts in Claims Technology, Mobility Patterns


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Mitchell, a leading provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and collision repair industries, on June 8 released its second quarter Industry Trends Report (ITR) for 2021.

In this report, Mitchell executives share trends and predictions on how the tools and innovations seeing faster adoption following the COVID-19 pandemic empower the claims and collision repair industry to weather the future.


As the world heads into a post-pandemic era, the changes it brought to transportation, workers' comp, health care and the claims process are driving change at a rate several industries have never seen before.


This quarter's report focuses on the increasing pace of innovation, with observations, data and analytics on the role of new technologies, along with expectations of industry leaders on their plans for investment in these technologies to continue to shape their industries.


These insights are collected into two editions, Auto Physical Damage and Casualty.


The Auto Physical Damage Edition: The Shift in Mobility Patterns


In this edition, Ryan Mandell, director of claims performance, shares insights on how the pandemic disrupted original forecasts and altered the future of transportation in "The Shift in Mobility Patterns." He examines the three trends shaping mobility's "next normal," and their promise to have a lasting impact on the collision repair and auto insurance industries.


Also in this edition, Olivier Baudoux, senior vice president of global product strategy and AI for Mitchell's Auto Physical Damage division, shares insights in "AI and Its Impact on Automotive Claims."


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