Tuesday, 04 May 2021 15:58

Mitchell Teams with Mazda to Launch U.S. Collision Repair Network


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Mitchell, a provider of technology, connectivity and information solutions to the Property & Casualty (P&C) claims and collision repair industries, and Mazda North American Operations (MNAO) on May 4 announced the launch of the Mazda Collision Network.

The network reinforces the companies’ commitment to safety and provides Mazda vehicle owners with confidence in the repair of their automobiles. It also offers participating U.S. Mazda dealerships, MSOs and independent repair facilities the opportunity to enhance customer loyalty, improve workflow efficiency and attract new business.


“Our customers are at the heart of everything we do,” said Rob Milne, vice president of aftersales and the technical services division of MNAO. “Through our collaboration with Mitchell, we can extend the Mazda experience to collision repair---supporting customers at every stage of the vehicle lifecycle, from purchasing a new car to properly restoring it following an accident.”


The Mazda Collision Network differs from other OEM repair programs due to its metrics-driven approach. Participants must meet leading industry standards for business operations, training, tools and equipment. Ongoing, systematic monitoring of each job tracks facilities’ continued compliance with program requirements for safe repair, cycle time and customer satisfaction.


As program administrator, Mitchell is responsible for overseeing enrollment and verifying compliance. Organizations accepted into the network will use Mitchell Cloud Estimating with Integrated Repair Procedures to access Mazda repair information from within the estimate. This is designed to...

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