He added Tesla Insurance would ensure collision repairs would make the experience smoother for customers.
“Tesla is building up collision repair capability to help address the grief that you went through, but usually insurance companies make you go [to] their ‘approved’ collision repair partners. Tesla Insurance will make it smooth sailing,” Musk tweeted in response to a tweet from Everyday Astronaut.
After Tesla Model 3 owner and SpaceX enthusiast Everyday Astronaut received his car from a Tesla certified body shop, he noticed the driver’s side mirror wasn’t working, and a loud whistling noise came out of his windshield. A Tesla Mobile Service technician fixed the side mirror and windshield in minutes.
In 2018, Musk announced Tesla was bringing collision repairs in-house. He noted outside firms were taking too long on repairs, and it was “driving Tesla owners (and us) crazy.” Musk shared Tesla was aiming to complete repairs within the same day or in under an hour.
Having Tesla Insurance coordinate with the company’s in-house collision repair facilities would make the repair process more streamlined and convenient for EV owners. This could be a notable advantage for Tesla owners, as having a vehicle repaired after a collision is arguably one of the most stressful times in car ownership. A streamlined process between Tesla Insurance and the company’s in-house collision repair could be a game changer.
Tesla has taken steps to expand its insurance program since Musk and Zachary Kirkhorn expressed the company’s intentions for expansion during the Q2 2020 earnings call. Tesla Insurance has expanded to Texas, Illinois and Washington in the U.S. The company has also set the board to launch Tesla Insurance in other countries, like Israel, China and some nations in Europe.