Thursday, 04 March 2021 17:28

March 25 CIECAST Webinar: How Claims Automation is Transforming the Appraisal Experience


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The Collision Industry Electronic Commerce Association (CIECA) announced its next CIECAST webinar is scheduled for 1 p.m. CST March 25: “How Claims Automation is Transforming the Appraisal Experience.”

The one-hour live broadcast will feature three presenters from CIECA member companies. They include Olivier Baudoux, Mitchell International; Jimmy Spears, Tractable; and Raj Pofale, Claim Genius.


“COVID-19 and changing consumer preferences have accelerated the auto insurance industry’s shift toward claims automation,” said Baudoux. “To support new virtual workflows, images and artificial intelligence (AI) have become essential to the vehicle appraisal process. When combined with the latest technology and data, this gives insurance carriers and collision repairers the ability to accelerate the creation of an estimate and optimize the cycle time and consumer experience.”


During the CIECAST webinar, the presenters will describe how rapid technology adoption during the pandemic has set the stage for breakthrough advancements in the way claims are handled and highlighted the importance of an open, flexible and scalable technology platform.


Topics include:


  • Benefits of AI-enabled claims processing
  • Opportunities to apply automation at key decision points in the claims journey
  • Accuracy of AI predictions and recommendations
  • Role of the appraiser and AI in virtual, guided and touchless estimating
  • How CIECA Standards may play a role in the future


All industry segments, including CIECA members and non-members, are invited to attend.


Baudoux is the senior vice president of global product strategy and artificial intelligence for Mitchell’s Auto Physical Damage division. As a technical leader, former NASDAQ company CTO and expert in AI and automation, he is skilled in...

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