During his first meeting as chairman of the Collision Industry Conference (CIC) earlier this year, Darrell Amberson, of LaMettry’s Collision in Minnesota, said he wants CIC committees and presentations to stay focused on topics that influence what he called “the moment of truth,” the “safe and quality repair [that] ultimately occurs on the shop floor.”
He said CIC must address the true issues, including the most controversial.
“Frankly, each industry segment can and does at times cause some issues for other segments,” Amberson said. “CIC is the place to discuss those tough issues, as our mission statement says. Yet we want to be inclusive and not alienate anyone or any industry segment, especially understanding that some of us work for companies more subject and vulnerable to criticism than others, and those people may be restricted by their companies in what they can say.”
The solution, he said, is for CIC participants to express themselves with professionalism and mutual respect.
Amberson said while he is chairman, he also expects CIC will present information about the industry in other countries.
“As Americans, we don’t often pay enough attention to what’s going on elsewhere,” he said. “For example, there’s some claims handling technologies in Spain that are so fast some drivers can receive compensation even before they leave the scene of the accident. Many shops in Europe, New Zealand and Australia...