The partnership aims to deliver high levels of customer service and satisfaction. Strong ratings benefit member businesses by helping drive insurance-based referrals.
“High customer satisfaction levels are vital for the auto collision repair industry. Great customer service begins with friendly, timely and accurate communication,” said Bethany Ripoyla, AnswerForce brand leader. “With an average call answer time of two rings, and tailored scripts allowing for any eventuality, AnswerForce is delighted to help NABC members provide great service to drivers.”
Vehicle sales across the U.S. doubled between 2009 and 2019, according to the Bureau of Transportation Statistics. The potential for more traffic on the roads can lead to more collisions. Across the auto repair industry, this translates into more calls, often placed after hours.
Every day of the year, the AnswerForce team helps NABC members answer calls and support live chat on auto collision websites. A team of virtual receptionists also book appointments and offer bilingual support in English and Spanish.
To celebrate the launch of this partnership, AnswerForce is offering members of the NABC one free month of call answering, live chat and auto repair appointment booking.
For more information, and to demo the service, visit www.answerforce.com/nabc