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Wednesday, 06 January 2021 19:28

Panel Reviews Why OEM Repair Procedure Legislation Has Mostly Failed to Be Enacted

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A virtual panel discussion on OEM repair procedure legislation included, clockwise from top left, Darrell Amberson, ASA’s Bob Redding, Jina Petrarca-Karampetsos, Sandy Blalock and Wayne Weikel. A virtual panel discussion on OEM repair procedure legislation included, clockwise from top left, Darrell Amberson, ASA’s Bob Redding, Jina Petrarca-Karampetsos, Sandy Blalock and Wayne Weikel.

Index

...issues related to insurance and collision repair.

 

“They aren’t versed in this,” Petrarca-Karampetsos said. “They go to a shop. They expect to have their car repaired safely. They expect their insurance companies will treat them fairly. They’re not aware of the nuances.”

 

She said the association at one point took a year off from its legislative efforts to meet with insurers in an attempt to find “useful solutions” to issues of conflict, but there were no such solutions that the “insurers would implement without legislation,” she said.

 

“That has been proven here over and over,” Petrarca-Karampetsos said.

 

Amberson said he agreed that finding solutions short of legislation would be wonderful, but it’s very hard to accomplish, particularly when it comes to OEM repair procedures.

 

“Who among us are experts on this to the point that we can claim to be more knowledgeable about the proper repair than the vehicle manufacturer,” Amberson said. “Hence, we as repairers are caught in the middle, and unfortunately have to pursue legislative solutions to be able to fix cars properly, to protect ourselves as well as the consumer.”

 

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