Friday, 06 November 2020 16:28

TCBI Launches Cloud-Based, Contactless Tech for Hail Claims


The Claims Bridge International (TCBI) announced the U.S. launch of its cloud-based technology, EziClaims Suite, to assist the collision industry deliver contactless hail claims for customers.

As part of the launch, TCBI is offering U.S. insurers an enterprise subscription free of charge in 2021, so they can evaluate the benefits of the technology.


"Initially developed for the Australian market, EziClaims Suite enables insureds to easily capture the hail damage to their vehicles on their mobile device, and then engages them to choose, schedule or reschedule an appointment with a repair shop," said David McDonald, TCBI president international. "Since many areas in the U.S. also suffer from catastrophic hail events, we felt the collision industry in North America would greatly benefit from the technology platform."


TCBI is led by an experienced team of U.S. and international insurance, claims and repair executives. McDonald said the multinational group joined forces to "reimagine" catastrophic auto hail claims and find a better way of handling these events.


"With EziClaims Suite, insureds can photograph and document the damage to their vehicle on a mobile device in less than five minutes,” said Bill Park, TCBI president Americas. "They receive a simple link to a mobile-enabled website without having to download an app."


Jerry Volquardsen, TCBI SVP operation and customer experience, led the development of the software, which he said was designed to work alongside existing claims operations and systems. It also helps collision repairers with efficiency and improved workflow in their facilities during catastrophic hail events.


"From the data provided by the insured, the software immediately calculates...

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