AutoNation, Inc., America's largest and most recognized automotive retailer, announced Oct. 26 it is again America's No. 1 Public Automotive Retailer according to the October 2020 Reputation.com Automotive Reputation Report.
This marks the third consecutive year AutoNation is recognized as #1 by Reputation.com. Leading the automotive industry, AutoNation boasts a 717 Reputation Score, above the automotive industry average Reputation Score of 616.
The 2020 Automotive Reputation Report provides dealerships, dealer groups and OEM brands with detailed insights into their strengths and weaknesses, uncovering opportunities for operational improvements based on insights from analyzing unstructured data in customer reviews, surveys and more. It also details recommendations for helping brands and dealerships improve their sales and service performance and raise their Reputation Scores.
"We've sold over 12 million vehicles and serviced over 50 million vehicles for happy customers, and we just keep counting. Our Reputation Score is important to us. We want to ensure that each Customer has a peerless experience," said Marc Cannon, AutoNation's executive vice president and chief customer experience officer. "Several of our locations' scores are in the high 800s, with AutoNation Acura Gulf Freeway and AutoNation Acura South Bay currently at the top of our list countrywide with a Reputation Score of 899."
"At AutoNation, we deliver a peerless customer experience. Our associates take excellent care of our customers and their vehicles. We take pride in our reputation and strive not only to meet but exceed the expectations of our customers each and every time," said Balal Rauf, general manager of AutoNation Acura Gulf Freeway.