Monday, 05 October 2020 16:31

More Shops Invoicing, Being Paid For Labor to Inspect Seat Belts, According to ‘Who Pays for What?’ Surveys


Given that automaker procedures often call for inspections of seat belts in vehicles that have been involved in a collision, industry trainer Mike Anderson is glad to see continual growth the past four years in the percentage of shops being paid for this procedure.

But he also says he’d feel better if the pace of growth was even faster.


“This is one of the procedures I’m most concerned about,” said Anderson, of Collision Advice. “The data from our ‘Who Pays For What?’ survey in July, while heading in the right direction, still indicates to me that too few shops are researching OEM repair procedures and so are unaware of the need to inspect seat belts.”


About two in five shops now say they are paid “always” or “most of the time” by the eight largest insurers when they perform and bill for the procedure on behalf of their customers. That’s up from just one in four back in 2016, and up even from just last year when about one-third of shops reported being paid regularly.


Part of that change is based on a decline in the number of shops that acknowledge they’d never sought to be paid for the procedure. Back in 2016, more than 62% of shops said they had never billed for inspecting seatbelts. That’s fallen to 41% this year.


“I think the ‘Who Pays’ surveys are helping raise awareness of the need for this procedure,” Anderson said. “One of the things I’ve learned in researching OEM procedures is that many automakers include two procedures related to seat belt inspections. One may be a seat belt precaution, generally a list of what you need to look for if a vehicle has been in an accident. The other is a seat belt inspection, procedures required when you reinstall a seat belt removed as part of repairs.”

The latest quarterly “Who Pays for What?” survey, which Anderson conducts in conjunction with CRASH Network, is now open through the month of October. It focuses on scanning and ADAS calibration procedures, but also surveys shop labor rates and their billing practices relative to shop supplies, like plastic repair materials and seam-sealer.


Shops can take the survey here.


Survey participants receive a report with complete survey findings at no charge, broken down by region, insurer and DRP vs. non-DRP. The report also includes analysis and resources to help shops better understand and use the information presented.


Anderson said the survey, which will take about 15 to 25 minutes, can be completed by anyone in a shop familiar with the shop's billing practices and the payment practices of at least some of the largest national insurers. Each shop's individual responses are held in the strictest confidence; only aggregated data is released.


The results of previous surveys are also available online here.


Collision Advice is an independent training and consulting firm featuring some of the most respected and experienced experts in the collision repair industry. CRASH Network is a subscription newsletter offering news and information not available from other industry sources.


Source: Collision Advice

Read 797 times