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Wednesday, 16 September 2020 15:35

ASE Survey Finds Service Professionals Adapting to Changes in Business Climate Due to COVID-19

Index

The National Institute for Automotive Service Excellence (ASE) conducted a comprehensive survey last month to better understand the impact of the COVID-19 pandemic on the automotive service industry and its workforce.

A key takeaway from the survey is that while 19% of those surveyed have seen an increase in business since the start of the pandemic, 56% reported a decrease.

The survey found that 34% of service facilities have reduced business hours, and the effect on technicians has come in the form of reduction of hours (34%), temporary furloughs (14%) and terminations (8%).

 

According to the survey, shops have been proactive in instituting safety measures for their employees and customers. Results show nearly 70% of those surveyed are using protective equipment, while 63% have implemented social distancing measures and 62% have added supplemental sanitizing measures.

 

Participants were asked if they have been pursuing service training and credentialing since the start of the pandemic. More than 65% said they have done some type of self-study or enhanced training, while 46% participated in a webinar or online training course.


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