Phillips received a 2020 APEX Award for Publication Excellence from Communications Concepts in July.
“I’m honored to have received this award,” said Phillips. “I am greatly appreciative of all the individuals I interviewed over the past year who have shared ways to hire and retain technicians for the future.”
Phillips is a freelance writer for the automotive industry based in Southern California and owns Radiant Writing & Communications.
As a former assistant editor at Autobody News, Phillips has written for the publication since 2014. Her columns include “Best Body Shops’ Tips,” “Shop Strategies” and “Solving the Tech Shortage.” In addition, she assists the Collision Industry Electronic Commerce Association (CIECA) with marketing and communications and has co-authored two books, including “The Secrets of America's Greatest Body Shops,” with David Luehr.
Phillips developed the idea for the column in January 2019 after talking to Jeff Smith, a collision repair instructor at the Northeast Arkansas Career and Technical Center, about the overwhelming shortage of technicians.
“At the time, collision repair shop owners and managers faced a shared challenge: how and where to find new technicians,” said Phillips. “My intent on starting this column was to come up ways for the industry to share ideas on how to solve this problem.”
Since then, Phillips has profiled a variety of individuals and organizations about the ways they are approaching the problem, including the Collision Career Institute (CCI), the Collision Repair Education Foundation (CREF), the Inter-Industry Conference on Auto Collision Repair (I-CAR), the March Taylor Memorial Foundation, in-prison automotive program instructors and technical school teachers.
Her column can be found online at autobodynews.com.