Monday, 13 July 2020 20:45

Audi Start-Stop System Malfunction Causes Lawsuit

Written by David A. Wood, CarComplaints.com


This allegedly causes the power steering to "become extremely difficult to use" and the "brake pedal also becomes heavy and the brakes to not operate in the same manner as when the engine is running."


The plaintiff says when the vehicle restarts from a stop, it lurches forward and the "power steering does not immediately engage, making it difficult to steer the car. In addition, the car will not accelerate as expected initially, but then blasts forward."


Pitts also alleges the Start-Stop system almost caused a crash in June.


The plaintiff says he took the Audi to a dealership and told technicians about the problems, but he was allegedly told not to worry about anything because the vehicle was performing normally and “was learning your driving pattern.” The class action says no repairs were performed.


Audi issued technical service bulletin (TSB 00 18 14 2045316/3) to dealerships in 2017 because customers were complaining about the Start-Stop systems.


The bulletin said customers reported the "Start/Stop system does not shutdown when the driver thinks it should," and the "engine is not automatically switched off or on.” In addition, customers were reporting the “engine restarts from a start/stop for reasons unknown to the driver.”


As of November 2018, the Start-Stop system TSB had been expanded to include 2017-2019 Audi A3, A4, A5, A6, A7, A8, S3, S4, S5, S6, S8, TT, TT S, Q5, Q7, Q8 and SQ5 vehicles.


Audi told dealers that customers may be mistaking normal operations as faulty systems.


“The Start/Stop system is complex and the number of the conditions affecting it is high. In many cases concerns about the Start/Stop system may actually be normal operation or influenced by the actions of the driver or passenger," Audi said in the service bulletin.


A separate Audi Start-Stop system class action lawsuit was filed in 2017 alleging the system prevented restart of the engine if the driver unbuckled their seat belt while at a stop. However, the Audi lawsuit was later dismissed.


According to the latest lawsuit, Audi owners are entitled to refunds of the purchase prices of the vehicles, compensation for overpaying for the vehicles and for loss of values. Owners should also allegedly receive reimbursement of out-of-pocket expenses and an "injunction compelling Audi to replace, or recall and fix, the Affected Vehicles."


The Audi Start-Stop system malfunction class action lawsuit was filed in the U.S. District Court for the Eastern District of Virginia, Alexandria Division: Pitts, et al., v. Volkswagen Group of America, Inc., et al.


The plaintiff is represented by Bailey Glasser, LLP, and Hagens Berman Sobol Shapiro LLP.


We thank CarComplaints.com for reprint permission. 

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