With vehicle service contract companies and auto repair facilities ranking as some of the most distrusted industries by consumers, two companies in those spaces said they are committed to working together to change this reputation by providing transparency and higher levels of quality in vehicle repair.
ProGuard Warranty announced July 8 it formed a partnership with RepairPal to bring its network of certified repair facilities to ProGuard’s base of independent and franchised dealers across the U.S.
The companies explained the timing of the partnership reflects ProGuard’s expectations of the effects COVID-19 will have on vehicle ownership going forward.
“We recognized the current economic crisis would force many people to keep their vehicles longer and wanted to ensure our customers had a source of reliable technicians to get their cars repaired quickly and correctly,” ProGuard Warranty President Dominic Limongelli said.
“For our dealerships without service facilities, it was critical to have access to a trustworthy network of shops that are dedicated to helping their customers throughout the ownership of their vehicles,” Limongelli continued. “Not only does RepairPal offer the largest nationwide network of auto repair shops in the U.S., but we felt their product offering added to the value we bring to our customers.”
RepairPal emphasized certified shops must undergo a comprehensive evaluation by a team of auto experts in order to receive certification.
ProGuard customers can take their vehicle to any participating RepairPal-certified shop and be guaranteed repairs will be completed at fair prices with quality parts. They also have access to RepairPal’s Fair Price Estimator, an online tool that educates consumers about the cost of repairs in advance of any actual service.
To further boost confidence and trust, customers are provided with analytics to confirm their vehicle is being well maintained, according to the companies.
Moreover, ProGuard stressed this partnership dovetails well with the goal to offer plans that protect the customer and the dealer’s reputation by delivering the best service experience every time.