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Tuesday, 30 June 2020 02:14

'Ford Promise' Offers One Year to Return Vehicle in Event of Job Loss


Ford is providing peace of mind to potential customers nervous about buying or leasing a new or used vehicles in an unsettled economy with a program that offers the option to return the vehicle in case customers lose their jobs within the first year.

“We feel like right now, the economy is at the stage of recovery where people want things to be back to normal, they want to buy, but they’re still a little nervous about what the future holds,” said Mark LaNeve, vice president, U.S. marketing, sales and service. “We want them to know we understand that, and we’re here to support them in their buying decisions.”


Under the new Ford Promise program, customers who lease or purchase a vehicle with Ford Credit financing and then lose their job within a year can return the vehicle.


Ford Credit will value the vehicle using the National Automobile Dealers Association (NADA) average trade-in value, reduce the customer’s outstanding balance by that amount and waive up to an additional $15,000. The customer is responsible for any difference remaining. In addition, the customer is responsible for any late or deferred payments due and vehicle damage.


Once the conditions are met, the account is reported as closed and paid.


The ad campaign, which launched June 29, focuses on supporting consumers eager to move forward, said Matt VanDyke, director, U.S. marketing.

“Customers are realizing it might take a while for things to completely feel normal again, if in fact, they ever do.”


Research from Cox Automotive indicates at least 32% of potential customers are delaying automotive purchases, citing market uncertainty and fears of unemployment.


“They need our support now more than ever,” VanDyke said. “And it’s here, in an offer that applies to both new and used vehicles leased through Ford Credit. It just shows there’s no better place to shop than at a Ford dealer.”


The program offers a simple solution to those who experience an involuntary job loss and are unsure how to meet their payments. Enrollment is open through Sept. 30.

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