Car-Part.com’s CEO and vice president released a letter, informing customers how the company is working to mitigate the effects of the current pandemic while providing service to customers and relief to those impacted.
To our valued customers,
With the coronavirus (COVID-19) affecting communities, families and people around the world, this is a difficult time for all of us. Our hearts go out to all those who have been affected. At Car-Part.com, our priority is the health and well-being of our employees and customers.
We have taken several steps to help lessen the potential impact of COVID-19 on our communities and our business. In accordance with orders and other guidance from authorities, we have moved our entire workforce to working remotely. We have also instructed our sales and support teams not to visit customers in person at this time.
In accordance with our own pandemic response plan, we are minimizing physical requirements at our two redundant Car-Part-owned data centers and are increasing our virtual/remote capabilities. We have decided not to reduce our workforce at this time. Rather, we have made significant investments in equipment and technology so we can continue providing our services and support while our teams work remotely. Our goal is to continue providing the industry-leading tools, training and support you need to maximize sales and efficiency during this difficult period.
We also realize the COVID-19 pandemic has resulted in hardship for many of our customers. To help alleviate some of this hardship, we have adopted the following COVID-19 relief initiatives:
- Temporary reduction in fees: Car-Part.com will provide part suppliers with a 10% discount on service fees during the months of April, May and June.
- Account holds: From now until June 30, Car-Part.com will allow part suppliers to place their accounts on hold and remove their listings from our marketplace for up to 90 days, and any such accounts may be re-instated during this 90-day period without the normal activation/re-instatement fees.
- Free upgrades of select tools and services to maximize sales and efficiency opportunities: Car-Part.com is providing current auto recycling customers with free upgrades to certain products and services for a limited time. These upgrades are being offered to assist in maximizing part sales opportunities and operational efficiency using existing vehicles, parts and people. Contact your Car-Part sales rep for more details.