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Thursday, 16 April 2020 21:33

Enterprise’s Response to COVID-19

Index

ARMS® Application

 

Our ARMS (rental authorization) application reflects real time situational awareness as to what branches are open, along with branch hours of each open location. This ensures each customer’s reservation is being sent to an Enterprise location that is able to assist.
 
Our service remains as it has of past where our branch contacts the customer to confirm where and when a vehicle is needed.

 

Body Shops and Collision Partners

Entegral, our solutions-based software that streamlines the post-accident process, has compiled a list of collision industry resources available to body shops on the Entegral platform. In addition, Entegral has enabled industry partners to specify their various service offerings during the COVID-19 crisis.

 

Body shop partners are being directed to their local Enterprise contact to coordinate service needs and requests.

 

Car Sales

 

Customers who purchase a used vehicle from Enterprise Car Sales are eligible for the Extended Family Benefit to receive a special offer on a used vehicle purchase. This offer is valid through April 30 at Enterprise Car Sales dealerships open for business in the U.S.

 

Enhanced Car Rental Cleaning Measures

 

Clean vehicles have always been important to us, and we know vehicle cleanliness and disinfecting is even more critical during these times. We’ve modified our cleaning procedures using recommendations from health authorities. We also have measures in place to immediately isolate and quarantine any vehicle if needed.

 

Employee Well-being

 

Employees working in branch locations are following the best practices recommended by the various health authorities to help protect and reduce risk, including limiting the number of employees in a location and following social distancing guidelines.

 

In addition to our branch employees, we also have remote customer service staff working to answer customer questions and help arrange or change reservations.

 

Source: Enterprise


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