Thursday, 16 April 2020 21:33

Enterprise’s Response to COVID-19


As an essential services provider, Enterprise remains open to meet critical transportation and personal mobility needs.

We’re here to serve those who need a vehicle and to help front line responders move critical goods, people and services during this global health crisis. Below are some of the steps we’re taking to maintain safety for our customers and employees, which continues to be our top priority.


Daily Operations


While we are accepting reservations from any branch location on the web or by phone, we are limiting our physical locations by consolidating operations to centralized branches.


We’ve modified our services to include curbside pickup at our locations. Some locations are also offering delivery.


We’ve also extended our no-fee cancellation policy to include customers with pre-paid rentals booked directly through us.


We continue to offer travel assistance to students (in the U.S. and Canada) and U.S. military and government employees, as well as special rates on one-way rentals to meet unique travel needs during this time.


Airport Service


In addition to our neighborhood locations, we have hundreds of airport car rental branches located in all major cities across the U.S. ready to continue to serve customers.


Rental Procedures


We continue to ask customers to self-certify prior to renting a vehicle to confirm they are not under quarantine, currently diagnosed or showing symptoms of coronavirus or living in close contact with someone who has tested positive for the virus.

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