Wednesday, 18 March 2020 12:48

COVID-19 Outbreak Prompts Auto Glass Shops to Take Action

Written by Emmariah Holcomb, glassBYTEs.com


As COVID-19 continues to spread, some auto glass businesses have implemented additional safety practices to ensure their employees and customers remain protected. glassBYTEs reached out to some industry professionals to learn what if any changes they’ve made.

Carlex issued the following instructions to all of its personnel:


  • Limit travel to business-critical trips;
  • Expand use of video and conference calling in lieu of travel;
  • Avoid using “mass transit” modes of transportation where possible; and
  • Traveling by automobile should be continued as a normal course of business.


Peter Brown, president of Tiny and Sons in Pembroke, MA, said it’s been crazy since the initial outbreak, but all who work for the business are remaining optimistic.


“We are keeping a positive attitude, we wipe cars before and after we touch them and our waiting area will be limited. We are strongly encouraging customers to leave their cars,” Brown said.


Although the company is taking preventative measures, Brown says uncertainty of what is to come remains an issue.


“Our local officials have been very proactive but the federal side is in a flux. I have been reassuring our staff to be cautious,” he said.


“What I have heard on the coronavirus, is that it clings to hard shiny surfaces better than it attaches to porous or dull surfaces. The virus can live longer on metal and other hard surfaces. If this is true, it is best for glass companies to schedule vehicles after a car washing and sitting idle for a day or two,” said Bob Beranek, founder and president of Automotive Glass Consultants, Inc. “This would give better odds that the virus was not sitting on the vehicle's surface waiting for an auto glass technician to come and replace the glass.”


How has auto glass repair and replacement fared following all of the virus regulations and government updates?


“We are currently very busy with work, with all of the people working from home [we’ve found that] they are getting things done,” said Brown.


Safety Tips


“I think it would also be best to wear nitrile gloves throughout the installation over the tech’s safety gloves, because nitrile gloves can be thrown away after the installation,” Beranek said.

Other safety measures auto glass businesses can implement, according to Beranek, include:

  • Practicing social distance with clients and customers;
  • Refrain from shaking hands and having close interactions with customers; and
  • If a touch or interaction cannot be eliminated, then sanitary wipes, hand sanitizer and/or hand washing after interaction would be called for.

“Just practice good common sense. We, as auto glass installers, are familiar with contamination mitigation. Reassure your customers that you have been practicing virus elimination with the steps above and they will appreciate your dedication to their safety both in safe auto glass installation and their well-being during this virus crisis,” Beranek added.


Jack Morris Auto Glass (JMAG) issued a COVID-19 safety policy on its site that highlights the U.S. Center for Disease Control and Prevention’s (CDC) recommendations.


“To best protect our employees and customers, we are encouraging the use of our mobile service. We will come to your home or workplace to replace or repair your auto glass so that you do not have to come to our shop,” said Paul Morris, JMAG president.


JMAG technicians use safety gloves, practice frequent hand washing and sanitizing, and have suspended hand-shaking with customers. JMAG also encourages its customers to leave their keys in their car instead of handing them to a technician.


“If you choose to come to our shop, rest assured we are frequently cleaning our work environment and washing and sanitizing our hands. We have paid leave available to all our employees, and anyone exhibiting any symptoms is not allowed to be at work,” a portion of JMAG’s site reads.


“Overall we are as ready as we can be, just look out for the elderly, be there for the kids, and shop responsibly,” said Brown.


Is your auto glass shop taking additional precautions? If so, share them in the comment section on glassBYTEs.com and look to a future edition as glassBYTEs.com continues to cover COVID-19.


We thank glassBYTEs.com for reprint permission.


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