Evans said, “Because CCG is owned and operated by collision repair shop owners, we see the market through the eyes of repairers. In 2014, our founders saw a need for industry shops to stay relevant and thrive due to the threat of consolidation in many markets, so they began aligning a network of shops, offering a low-cost option that brings value that is otherwise unattainable by independent repairers. We are largely driven by two key components: insurance relations and a robust procurement program that’s become a very viable option for independents to get to scale without having own multiple locations.”
When asked how CCG’s business model differs from that of consolidators, Evans explained, “Shops that participate in our program are independently owned and operated. They don’t brand as CCG because they maintain their own identity and complete control of their operations. The shops are brought together by performance, and CCG gets involved in the performance management side so we can jump in to help with issues that arise. Our network is comprised of the top 10 to 15% of independents in the business, including some dealerships.”
Ingalls next introduced Sestito, vice president of Insurance Services who joined CCG in early 2019. Sestito stated, “CCG is strongly positioned in this industry. From our leadership to our roster of affiliates, we set ourselves apart from the competition. In Insurance Services, CCG leaders are taking their experience and working with affiliates so we can live up to the commitments we make when partnering with insurance companies and becoming their repairer of choice. We want to grow mutually and provide the best customer experience and the best repair in the industry. We work with insurers to find out what they need and where they have a need, and then we demonstrate that we have affiliates to live up to those commitments. CCG partners the right affiliates with the right insurers to return our mutual customers back to their normal lives.”
Expressing pride in CCG’s vendor partners, Ingalls introduced Laky, vice president of Vendor Procurement since 2016, who explained how CCG is able to leverage vendor partner relationships to bring value to affiliate shops.