fbpx
Monday, 23 December 2019 15:03

GM Customers Rage as Automaker Struggles With Strike-Related Parts Delay

Written by Jamie L. LaReau, Detroit Free Press
The damage to Ben Baby's Buick Enclave after rear-ending a vehicle on a Dallas freeway Oct. 4, 2019. The damage to Ben Baby's Buick Enclave after rear-ending a vehicle on a Dallas freeway Oct. 4, 2019. Ben Baby

Index

"For 40 days, we could not receive inbound inventory and we were very limited in our ability to ship from our warehouses and distribution centers, which, under normal circumstances, stock close to 400,000 unique parts numbers and ship about 325,000 order lines each day," said Cain. 

 

GM said it has made progress in its parts distribution since the strike ended on Oct. 26.

 

"We have reduced the backlog of customer orders by nearly half and we continue to run our facilities in emergency status with maximum overtime to speed the recovery," Cain said. "We have also been providing dealers with regular updates on our recovery progress."

 

We thank the Detroit Free Press for reprint permission.

 


« Previous Page Continue reading