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Wednesday, 13 November 2019 21:18

Industry Hears From Texas Couple Who Sued Shop Over Faulty Repairs

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CIC chairman Jeff Peevy said everyone in the industry regularly makes decisions that can have a profound impact on other people’s lives.  CIC chairman Jeff Peevy said everyone in the industry regularly makes decisions that can have a profound impact on other people’s lives. John Yoswick

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Frank Terlep, who co-chairs the CIC’s “Data Access, Privacy and Security Committee,” with Risley, gave “a big shout out” to such companies that have “stood up and said we’re going to protect our customers’ data.” He also shared a first draft of “Golden Rules” the committee is developing for those entities accessing and using shop estimate data. Those five rules call on such companies to make it clear what data is being used and why, to pledge to not misuse or allow others receiving the data to misuse it, and to give customers “the choice of what to share and what not to share.”

 

Terlep said the committee welcomes feedback on the draft. He said the committee envisions presenting the rules, once finalized, to all companies using industry data, and to recognize those companies who pledge to abide by them.


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