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Wednesday, 13 November 2019 21:18

Industry Hears From Texas Couple Who Sued Shop Over Faulty Repairs

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CIC chairman Jeff Peevy said everyone in the industry regularly makes decisions that can have a profound impact on other people’s lives.  CIC chairman Jeff Peevy said everyone in the industry regularly makes decisions that can have a profound impact on other people’s lives. John Yoswick

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So I think it’s important that we start to think about the decisions we make, that we always consider those people who put their lives in our hands when we repair vehicles. We all, in every segment, have a role to play in these decisions.”

 

He thanked the Seebachans for traveling to Las Vegas and speaking at CIC.

 

“There’s no telling how many lives you have saved because of your strength and courage and willingness to come here and tell your story,” he said.

 

Marcia Seebachan said she knows many people undergo traumatic experiences without being given an opportunity, as she feels she and Matthew have had, to create some positive outcome from those experiences.

 

“We’re grateful for everyone being willing to sit in this space with us and hear our story, and hope you walk away with it when you make decisions in your practices,” she said. “That’s all we can hope for, is that you’ll remember that.”

 

Companies say they don’t share data with CARFAX.

 

After discussions at several industry events in recent months about shop data from estimates or parts orders relative to a particular vehicle seemingly resulting in an entry on CARFAX or another history report for that vehicle, a number of companies are releasing statements saying they are not the source of such data “leakage.”

 

“We don’t share data with CARFAX, never have shared data with CARFAX, have no intention of sharing data with CARFAX,” said Dan Risley at CIC, vice president of quality repair and market development for CCC Information Services. “So if you are writing an estimate in CCC ONE and it shows up on some customer’s CARFAX report, you need to do some research on your end: who is pumping data from your system, or if one of your partners that you're sharing data with is sharing it with someone else.”

 

CCC’s statement came just a week after OEConnection told users of its CollisionLink system that the company “does not and has never provided or sold data to CARFAX, AutoCheck or any other vehicle history reporting company.”


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