Wednesday, 09 October 2019 16:50

CCC Enables Repairers to Reach Customer Engagement Milestone

CCC Information Services Inc. (CCC) announced that a new customer engagement milestone was reached through its CCC ONE Platform.

In the third quarter, CCC ONE powered nearly three million unique digital connections – one million in a single month – and enabled collision repair facilities to exchange more than 13 million individual messages with the customers they serve.


"We have used UpdatePlus for a long time and have seen marked improvements in our customer satisfaction scores," said Ryan Cropper, Able Body Shop. "By keeping customers informed of the status of their vehicle we remove concerns and questions about whether their car will be returned on time."


The CCC ONE Platform powers mobile and digital experiences for shops to connect and engage with their customers at every point in the repair process, from booking appointments, to check-in at the shop, staying in touch throughout the repair, and measuring customer satisfaction once repairs are complete.


"CCC is constantly investing in the success of our clients, equipping repair facilities with a modern, mobile means to deliver best-in-class customer service," said Mark Fincher, vice president, Market Solutions for CCC.


Obtained via PR Newswire.