Autobody News recently reached out to Fiat Chrysler Automobiles (FCA) to learn more about the FCA U.S. LLC Certified Collision Repair Program and the role of Assured Performance Network.
FCA shared highlights about the program as well as the type of training offered and how body shops can find out more information.
1. Can you please tell us what prompted Fiat Chrysler Automobiles to establish the FCA Certified Collision Care Program?
A: In 2011, we recognized the importance of assisting our Chrysler, Dodge, Jeep®, Ram and Fiat customers through every stage of the ownership cycle, including the unfortunate occurrence of an accident. With vehicles that feature ever-increasing levels of technology and complexity, it was important to offer customers a network to turn to for safe and proper collision repair. In July 2012, we launched the FCA U.S. LLC Certified Collision Repair Program. It is the first OE certification program managed through Assured Performance Network, the largest OE certification group in the U.S. We currently have 1,847 shops that are part of the program.
2. What is the role of Assured Performance Network?
A: Assured Performance Network facilitates the program on behalf of FCA and certifies that shops have the right tools, equipment, training and modified facilities to be able to provide a proper repair.
3. What are some of the highlights you would like to share with collision repairers and others in the industry about the program?
A: Mopar, established in 1937, is the official service, parts and customer care brand for FCA U.S. vehicles — Chrysler, Dodge, Jeep®, Ram and Fiat. Mopar’s top priority is to deliver owners the confidence and peace of mind that comes through repairs made at an FCA certified body shop with the use of OEM replacement parts. Our program seeks to be a convenient OE partner for repair centers while requiring industry-leading adherence to OE repair methods.
For example, FCA has developed a list of the necessary equipment that is driven more on capability specifications rather than specific brand name tools.
For all of our vehicle owners, Mopar is there every step of the way on their customer journey, and that includes safe and proper collision repair through a trusted network.
4. What are the benefits of being part of the certified program?
A: Participation in the program elevates the focus on proper repairs. Through our partner network, we are able to require repair methods and training levels that only about 10-15 percent of the industry can meet, and we feel that’s a great service for our customers.
Another benefit for our Chrysler, Dodge, Jeep®, Ram and Fiat owners is access to a network of shops where they can feel confident the focus is on safe and proper repair. Our certified shops have the right tools in their toolbox to safely and properly repair vehicles to FCA standards and procedures.
FCA works closely with our shops to spread the word that they are part of our trusted network, and we feel this is another great benefit of our program. We host a certified shop locator on the Mopar owner website and the owner mobile app. We also partner with certified shops to offer customized mailers to Chrysler, Dodge, Jeep®, Ram and Fiat vehicle owners in certain zip code proximity to their locations.
5. What type of training is offered for certified shops?
A: For 2019, we have continued to invest in both web-based and in-person training on how to correctly repair, scan and recalibrate FCA vehicles. We are taking a closer look at our network’s performance/capabilities and ensuring we have the right shops in the network for our customer experience.
6. How can collision repair facilities find out more details about the program?
A: For more information on the FCA U.S. LLC Certified Collision Repair Program, visit http://www.certifymyshop.com/fca.
For more information about Assured Performance Network, visit https://www.assuredperformance.net/.