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Thursday, 06 June 2019 18:11

GM Deems Free Body Procedure Documents Insufficient

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General Motors (GM) recently removed free PDFs pertaining to its body repair procedures from its website, because the OEM deemed that these documents alone were insufficient to guide a collision repair facility to produce a “safe and proper repair.”

The released statement said “General Motors recently removed the downloaded PDF collision repair procedures previously hosted on The procedure information previously posted to the site was limited and did not represent the full details necessary for a safe and proper repair.”


The statement continued, “Complete, accurate and up-to-date procedures are available to the market through GM Service Information (GMSi). It is the comprehensive collection of vehicle service repair information for all GM vehicles. GMSi is available to repair professionals on the ACDelco for professional’s site and is available to Collision Repair Network facilities through their Mitchell Cloud Estimating subscription.”


This removal is unsurprising since Bob Hartman of GM stated in July 2017 that GM’s free procedures site was not adequate to produce a proper repair. He had expressed concern that the existence of the free information could mislead shops into believing the documents contained everything needed to safely restore a vehicle, despite the absence of all repair procedures related to a vehicle’s frame as well as information on airbags, hybrid vehicle safety, diagnostics and calibrations. still contains position statements and general technical documents. All necessary body repair information and other needed procedures, along with hyperlinks and videos, are available on the paid ACDelco GM site at a cost of $20 for a three-day subscription, $150 per month or $1200 annually. The site can be accessed at

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