Tuesday, 30 April 2019 22:14

Creating the Perfect Work Environment for Retaining Techs

Written by Jason Unrau, CBT Network



Dealerships nationwide are in the throes of a technician shortage.


It’s one that NADA says could turn into a severe shortage in eight to ten years as auto techs retire or move on into other career paths. The numbers are bleak: to keep the status quo, 76,000 new technicians are required annually, but America’s technical colleges turn out only 39,000 per year.


While educators and industry professionals are dealing with recruitment issues to prevent a further crisis, dealerships are under intense pressure to keep the skilled laborers they have. Few have trained applicants knocking at the door, ready to start on the bench if a vacancy arises.


Retaining skilled technicians must involve a strategy that ensures contentment, fulfillment and productivity. That’s not easy for any workplace to provide, especially one that centers on production-based flat rate pay. Yet, creating that perfect working environment for the skilled technicians at your store is an absolute must or you could see them moving their toolbox out the overhead doors.


How to Keep Your Techs


Establishing a method for keeping your techs can be done by reverse engineering a report from recruitment giant Monster of the five reasons people commonly quit their jobs.


Incentivized Pay Structure


The top reasons people look for employment elsewhere is due to “insufficient pay or unfair pay practices.” Tech positions that are solely flat rate can be fantastic for a top performer but a detriment for a skilled tech that’s methodical.


Establish a pay plan for technicians that’s both equitable based on skill and provides a very high ceiling for earnings on production. One method to consider is a salary plus flat rate, where salary is commensurate to seniority and education. This gives techs the incentive to seek out opportunities to further their skills.


Openness and Honesty


Lack of honesty, integrity, or ethics is the second-most common reason for employees quitting. In some cases, it’s a perception while in others, it may be a reality. Technicians, like all employees, want to take pride in the business they work for.

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