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Thursday, 18 April 2019 17:26

15 Golden Nuggets of Customer Service Success With Nancy Friedman

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“I’ve seen associates so focused on paperwork that they allow a person to stand there. Paper can wait, but people should not have to,” Friedman urged. “The paper is going to be there. Handle your customer!”

 

The final nugget focused on how to sell to women. Friedman encouraged audience participation to provide several examples.

 

“Women are different. Don’t talk down to us. Give us choices. We appreciate a firm handshake, eye contact and smiles. We dislike being ignored or having people assume they know what we are thinking,” she said.

 

The webinar wrapped up with a few questions. To view the webinar, visit https://www.kukui.com/blog/tags/webinar/?source=em1.


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