Wednesday, 20 March 2019 20:10

Body Shop Owners Can Sell Their Short Pays to StopShortPays.com

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Scott explained, “Some short pays are easier to collect on than others. We need to see an invoice showing what work the shop performed, how much was charged, the amount paid and the outstanding balance. A lot of shops change their invoices to match the insurer’s estimates, making it difficult to pursue the short pay in court because it appears as though the shop was paid in full.


“Some shops’ documentation states they ‘agree to repair per the insurer estimate,’ and I don’t like those because it sounds like they’re agreeing to accept what the insurer wants to pay. Other shops make it clear that they have established prices and will accept payment from the insurer but the customer is responsible for the balance. These are much easier to pursue and receive payment on.”


If a shop’s documentation isn’t strong enough to hold up in court, Scott may offer a smaller percentage of the short pay amount, or he may provide coaching on how to organize their documentation in the future.


Scott offered advice to shops on ensuring their documentation is as strong as possible.


“The customer should sign an authorization that the shop performing the repairs will bill the insurance company but is not waiving their right to collect payment in full,” he said. “The authorization should make it clear that the shop expects to receive the complete amount they invoice. Pre- and post-scanning documentation is helpful for proving what repairs were completed, but the invoice is the most important part and must clearly indicate what work was completed, the charges presented, the amount paid by the insurer, and the balance due.”


The goal of StopShortPays.com is to help shops recover short pay losses without engaging in complicated, time-consuming legal processes.


According to Scott, “Our process gives shops access to capital they didn’t think they had without the hassle of pursuing litigation themselves.”


For more information, visit StopShortPays.com.

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