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Thursday, 14 February 2019 20:50

CSN Collision Centres Conference Focuses on How To Achieve Excellence

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Canadian astronaut Chris Hadfield talked about achieving excellence. He is pictured with Ashley Thorpe, national marketing manager at CSN. Canadian astronaut Chris Hadfield talked about achieving excellence. He is pictured with Ashley Thorpe, national marketing manager at CSN.

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A Canadian astronaut, an IndyCar driver and a Vietnam War survivor were all part of the 16th annual CSN Collison Centres Conference held in Scottsdale, AZ, this past November.

 

Established 16 years ago, CSN Collision Centres is a Canada-wide network of collision repair facilities with 350 locations throughout the country. Each of the collision centers is hand-picked based on having the highest quality of standards and vehicle repair technology. CSN’s mission is to bring safety, reliability and trust to every Canadian.

 

According to Jay Hayward, vice president of operations for CSN Collision Centres, “Our mission is what drives us to bring the very best service and technology to every repair to make sure our customers have peace of mind.”

 

This year’s theme, “On the Horizon,” showcased a variety of speakers who shared personal and professional advice with body shops through inspirational stories and experiences.

 

“I’m excited about what’s before us---an adventure that allows us the opportunity of continuous improvement and providing everybody a world-class experience,” said Flavio Battilana, CSN’s chief operating officer.

 

Battilana talked about CSN’s recent accomplishments, including the establishment of a new head office, its new insurance partners and new licensees as well as future company plans “on the horizon.”

 

“As we travel toward our horizon, we will encounter both challenges and opportunities, and we will embrace both,” he said. “We will begin to realize that the horizon evolves, constantly moving and creating a different adventure from the one we might initially have planned for, and we will embrace that.”

“At CSN, we pride ourselves on being performance-driven,” said Ashley Thorpe, national marketing manager at CSN. “We also pride ourselves on being leaders in the collision repair industry.”

 

Thorpe introduced the keynote speaker, Canadian astronaut Chris Hadfield, who she said exemplifies those same traits.

 

“As a 9-year-old boy, [Chris Hadfield] watched Neil Armstrong land on the moon and decided right then and there that’s what he wanted to do,” said Thorpe. “He put in the hard work and was motived to reach his goal, and sure enough, he became the first Canadian to walk in space and the first Canadian to be the commander of the International Space Station and spend 166 days in space.


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