On Thursday, Dec. 13, Mike Anderson of Collision Advice presented another webinar in his “Learn to Research, Research to Learn” series, during which he explored “Using the Subaru Technical Information System (STIS) – Part 2.” The presentation focused on how to use the Subaru website to ensure safe and proper repairs.
He was joined by John Lancaster, national wholesale parts manager for Subaru of America, as well as Subaru technical service representative J. J. Marino and Rick Miller of Wadsworth International. The webinar was created by Collision Advice in collaboration with Subaru.
After reading the antitrust guidelines, Anderson reiterated that he decided to host these webinars because the results of his annual “Who Pays for What?” surveys, conducted in conjunction with the Crash Network, led him to determine that shops are not researching OEM repair procedures 100 percent of the time as they should be. As a result of this finding, Collision Advice has been hosting monthly webinars, each one focusing on a different OEM, to raise awareness of the resources each OEM offers to research repair procedures.
Anderson plans to guide attendees on a step-by-step tour of each specific OEM’s website and advise on how to improve search results. He will also demonstrate how to research some common procedures needed by collision repairers, explore the differences between an OEM scan tool and aftermarket scan tool and investigate OEM parts information and support tools.
The second part of the Subaru webinar began with a recap of the first part, including a reminder that Subaru’s position statements can be found on oem1stop.com and a reiteration of how to access Subaru’s paid site and conduct a search at https://techinfo.subaru.com/stis/.
Anderson then proceeded to explore the tabs across the top of the page and explained that the index allows users to search for particular section titles in the service manual. He demonstrated this by exploring the battery section to reveal which procedures repairers must do when removing a battery and enumerating the many systems that will not work after a battery is removed if the proper procedures are not adhered to. He reiterated the importance of searching battery requirements several times during the remainder of the webinar, pointing out that “it’s not just about scanning. It’s also about researching every time we disconnect a battery.”