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Monday, 21 January 2019 17:38

Challenges of Processing Hail or Other Catastrophe Claims Among Discussion at CIC

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David Pinto said he’s concerned that as insurers form relationships with PDR providers, one PDR provider may have to go through a competitor to get a supplement handled. David Pinto said he’s concerned that as insurers form relationships with PDR providers, one PDR provider may have to go through a competitor to get a supplement handled.

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Bo Opansyuk of Hi-Tech PDR said his multi-location company similarly lists an estimator name and supplement direction on the estimate.

 

“If we wrote the estimate, we would handle that supplement internally,” he said. “We have an internal supplement division, and if there’s staff still out in the field, they will do the follow-up visit to the shop to oversee that supplement from the beginning to the end.”

 

Michael Morrison of Catastrophe Solutions International said the subjective nature of hail claim PDR--- based on different providers’ standards and capabilities---results in a lot of unnecessary supplements.

 

“It really shouldn’t be a debate,” Morrison said. “It is a dime-sized dent, so you write it for a dime. You don’t write it for a nickel or a quarter.”

 

But he said that as part of the process of initially working with a particular insurer, he brought in two seasoned adjusters to look at a hail-damaged vehicle.

 

“These were 20-year guys,” Morrison said. “But before they even started writing the sheet, they both looked at each other and were saying, ‘What do you see? Are those nickels? Are they quarters?’ It was a debate, and it shouldn’t be.”

 

David Pinto of PDR Nation said another issue the industry faces occurs when his company is hired by a body shop to handle PDR claims originally estimated by another PDR company that has a contract with a particular insurance company.

 

“So the customer is coming to me, but I have to send my supplements to a competitor,” Pinto said. “I’ve waited several weeks for a claim to get processed because it has to go through my competitor, who has no incentive to put that claim through. They’d rather handle the claim themselves from start to finish. They don’t want someone else having it. So I have concerns about the relationships that are being created. I think the repairers themselves need to be asking more questions as these relationships evolve. It’s very comparable to what’s happened in the glass industry. You know how things have changed in the glass industry. This is what we’re looking at in the PDR industry, and that’s a concern for me.”


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