On Tuesday, Nov. 27, Mike Anderson of Collision Advice presented the sixth webinar in his “Learn to Research, Research to Learn” series, during which he explored “Using the Subaru Technical Information System (STIS) – Part 1.”
He was joined by Nicole Riedel, whole sale parts specialists for Subaru of America, as well as Subaru technical service representative J. J. Marino and director of parts Dave Zastrow. The webinar was created by Collision Advice in collaboration with Subaru.
After reading the antitrust guidelines, Anderson reiterated that he decided to host these webinars because the results of his annual “Who Pays for What?” surveys, conducted in conjunction with the Crash Network, led him to determine that shops are not researching OEM repair procedures 100 percent of the time as they should be. As a result of this finding, Collision Advice has been hosting monthly webinars, each one focusing on a different OEM, to raise awareness of the resources each OEM offers to research repair procedures.
Anderson plans to guide attendees on a step-by-step tour of each specific OEM’s website and advise on how to improve search results. He will also demonstrate how to research some common procedures needed by collision repairers, explore the differences between an OEM scan tool and aftermarket scan tool and investigate OEM parts information and support tools.
In addition to an explanation of how to register, log in and use the STIS website, the first part of the Subaru webinar series included a review of the additional features offered on the Subaru STIS website, a discussion of Subaru’s requirements pertaining to scanning and an exploration of Subaru’s certification program.
Anderson began by explaining that Subaru’s position statements are available at oemonestop.com and crashrepairinfo.com, but they are not available within STIS. He emphasized the importance of looking at the OEM position statements before each repair, showing Subaru’s position statements on pre- and post-scanning and the use of aftermarket windshield glass for Subaru vehicles equipped with Eyesight.