Friday, 12 October 2018 17:22

AkzoNobel Performance Group Highlights Importance of Working on Business, Not in Business

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(L to R) Marty Heiden, Greg Griffith and Oscar Arellano (L to R) Marty Heiden, Greg Griffith and Oscar Arellano




Nick Schoolcraft of Phoenix Solutions Group shared insight on optimizing customer and employee experiences. Considering that many of today’s customers are becoming increasingly skeptical about collision repair facilities, Schoolcraft stressed the importance of having front-line employees focus on great customer interactions. He also talked about the key elements necessary to deliver great employee and customer experiences, which he said will lead to higher sales and growth.


Kevin Wolfe of LeadersWay talked about a collaboration between his company and AkzoNobel that involves leadership training for a limited number of performance group members.


The final presentation during the early-bird training sessions was led by Dave Luehr of Elite Body Shop Solutions. Luehr, co-author of “The Secrets of America’s Greatest Body Shops,” talked about the six secrets he recommends body shops consider in order to be successful. Based on information from his book, which was released in 2017, the session included advice on how to “bust old beliefs” and stay out of what he referred to as “the victim zone.” He also talked about how to build a sustainable business model and provided tips on modern leadership.


The next AkzoNobel North American Performance meeting will be held in West Palm Beach, FL, on Feb. 20-- 22, 2019. For more information, contact Rick Fifer at Richard.Fifer@akzonobel.com or your local AkzoNobel representative or distributor.

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